1. How long have you been a client of IFIC?

Less than 5 yrs
More than 5 yrs
Upto 10 yrs

2. Are you satisfied by the reception/greeting you receive from our staff as you arrive at the Bank?

Yes
No

3. What services do you make use of at the Bank?

4. How much time do you spend in the Bank waiting till your work is done?

5. Do you find our staff helpful in answering your questions?

Yes
No

6. Are you satisfied with their knowledge of IFIC Products and Services?

Yes
No

7. Are you a customer of any other bank?

Yes
No

8. If yes, how would you compare the services received by you from IFIC to them?

Very good
Good
Average

9. Are there any Product or Service offered by IFIC that you would like to see improved? If yes, tell us how you would like it improved:

10. Is there any Product or Service you would like IFIC to introduce? If yes, tell us what:

11. Please feel free to name any member of our Bank from whom you have received very good service:

12. Please feel free to let us know if you have any grievances with the service or behavior of any IFIC staff and what is his name:

13. Do you have any other comment or suggestion that you feel will significantly improve in our levels of services to you?